College, education and success in America Today

February 14, 2010

Two conversations I had over the last couple days illustrated the disconnect between what passes for a college education today and what is needed to succeed in the real world of work.
The first conversation took place on Friday, when a business owner and I were discussing how hard is it to find good employees today, [...]

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Using the Superbowl to build your business

February 6, 2010

Tomorrow is the Superbowl Sunday. This is the day the NFL puts on their biggest extravaganza of the year. Over-hyped and occasionally disappointing, the Superbowl always seems to some of the best and most creative ads on television.
These ads need to be creative. Even though the cost of the ad’s is lower [...]

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Set your goals for 2010

December 31, 2009

Today is New Years Eve.  Tomorrow will be the start of a new year and a new decade. Everyone reading this, no matter what their age or circumstance wants this decade to be the best ever. The single one thing you can do to improve the odds of having a fantastic 2010 is to start with [...]

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Bad Customer Service? You’re toast!

December 16, 2009

Everybody involved in business, whether it be sales, customer service or operations knows the old adage, “A satisfied customer will tell one person while a dissatisfied customer will tell ten.”  It’s an old adage that needs updating.  Today, with the internet and inexpensive video technology a dissatisfied customer can tell literally millions.
Here’s a great example [...]

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The Anti-Salesperson

December 14, 2009

Most people can’t sell, including most salespeople.  About 60% – 70% of people involved in the sales process are what is know as order- takers, people who merely show up (or stand around or pick up the phone) and fill out the order sheet.

Really selling something is hard work and we all know that most [...]

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